E Source is the preeminent research, consulting, and technology solutions firm focused exclusively on utilities and their customers. We understand utilities because we’ve made them our business for more than 30 years. With our innovative and actionable solutions, utilities can become truly customer focused, meet core business objectives, and solve critical corporate challenges. We combine data, insights, and experience to provide guidance that actually moves the needle on performance. We keep tabs on what’s working in other industries and translate that to the unique utility ecosystem.
Simply put, we help you solve problems, help you create and execute business cases that make significant customer impacts, and give you the competitive advantage and intelligence you need to succeed. We work with thousands of utility employees and senior leaders across the US and Canada, arming them with the knowledge and guidance they need to adapt to ever-changing business and market conditions.
Through a customer-first lens, we help utilities with:
• Program, product, and service development, design, and evaluation
• Program implementation, segmentation, and marketing
• Customer experience strategy
• Solar and distributed energy resource strategy
• Innovation and design thinking
• Contact channel improvements: contact center, IVR, and website
• Brand messaging, social media, and crisis communications
• Business account management